All reference in this page to “we” or "us" or "our" or "Venger's Decks" means to Venger's Decks Ltd, 90D Seres Road, Glasgow, G76 7QF (Registered in Scotland under Company Number SC635854), and to “our website” or “the website” or “this website” or “the site” means to vengersdecks.com. All reference to the term “you” or “your” refers to the user or viewer of the website.
Please note that this policy applies only to the Venger's Decks website (“the website”) and not to the websites of other organisations to which we may provide links. We are not responsible for the privacy policies or practices of such third party sites and you should make your own inquiries in respect of them.
This policy should be read in conjunction with the website terms and conditions.
what information may be collected?
We collect personal information from you when you access the website, when you contact us to request information on products we offer, when you submit your information to us via one of the forms on the website, and for auditing usage of the website. Your details will also be entered into our database for general administration purposes. The information we may collect will comprise some or all of the following: your name, address, telephone numbers, e-mail address, IP number and post code, billing details, and any information you have submitted to us voluntarily. If you do not wish us to collect your personal data please do not provide it.
We may in some cases collect information about you that may not be personal data. For example, the type of Internet browser you are using, the type of computer operating system you are using, and the domain name of a website from which you are linked to the website.
For users who register on the website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
For media, if you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
how is the information used?
We will use the information we collect to track and monitor the usage of the website and help us understand the patterns of website visitors. This will help us operate the website more effectively, identify what sort of information is of interest to our users and assist us in business processes such as accounting, marketing and record keeping. And we will also use it to provide to you the products you have requested or purchased.
will my personal information be provided to third parties?
- We may share your personal information with third parties but only in the strictly limited circumstances set out below.
- We may supply your personal information to third parties (such as our internet service providers) who help us administer the website. These third parties must at all times provide the same levels of security for your personal information as we do and, where required, are bound by a legal agreement to keep your personal information private, secure and to process it only on our specific instructions.
- We may also supply your personal information to government bodies and law enforcement agencies but only: if we are required to do so by the requirements of any applicable law; in our reasonable opinion, such action is reasonably necessary to comply with legal process; to respond to any legal claims or actions; or to protect the rights of our company and the public.
will i be sent information that i did not ask for?
To keep you informed about our products and events, we may occasionally contact you by email or post. If you wish not to receive such communications please contact us at the address below or use the links provided at the foot of our email communications.
what security will exist?
We are committed to protecting the privacy of your personal data. we use appropriate standards of technology and operational security to protect personal information including a Secure Server and network firewall connection. Operationally, access to personal information is restricted only to us, and we are under a duty to maintain the confidentiality and security of such information.
internet and data storage
The Internet is inherently insecure. Personal Data submitted by means of the Internet may be vulnerable to unauthorised access by third parties. Submission of Personal Data using the Internet is at your own risk. We will take reasonable and appropriate technical measures to ensure that your Personal Data is stored in a secure manner. However, we shall have no liability for disclosure of data due to errors in transmission or the fraudulent, negligent or other illegal acts of a third party, such as ‘Hacking’. Any transmission of personal information on or through the use of the website is at your own risk.
Users are advised that if they wish to deny the use and saving of cookies from this website onto their computer’s hard drive they should take necessary steps within their web browser’s security settings to block all cookies from the website and its external serving vendors or use the cookie control system if available upon their first visit.
If you have an account and you log in to the website, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
While you visit the products on the website, we will track:
- Products you’ve viewed: we will use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we will use this for purposes like estimating taxes and shipping
- Shipping address: we may ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from the website, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We and they will use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for the website store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it and we are not legally required to continue to keep it. This includes your name, email address and billing and shipping addresses.
Finally, we accept payments for products through Stripe and PayPal. When processing payments, some of your data will be passed to Stripe and PayPal, including information required to process or support the payment, such as the purchase total and billing information. Your data will be processed by those companies in accordance with their own policies, for which we will not be held responsible.
measuring website usage (google analytics)
We use Google Analytics software to collect information about how you use this website. we do this to help make sure the site is meeting the needs of its users and to help us make improvements.
Google Analytics stores information about:
- the pages you visit
- how long you spend on each page
- how you got to the site
- what you click on while you’re visiting the website
We don’t collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are. We don’t allow Google to use or share our analytics data.
Name | Purpose | Expires
_ga | This helps us count how many people visit the website by tracking if you’ve visited before | 2 years
_gid | This helps us count how many people visit the website by tracking if you’ve visited before | 24 hours
_gat | Used to manage the rate at which page view requests are made | 10 minutes
Name | Purpose | Expires
_utma | Like _ga, this lets us know if you’ve visited before, so we can count how many of our visitors are new to the website or to a certain page | 2 years
_utmb | This works with _utmc to calculate the average length of time you spend on the website | 30 minutes
_utmc | This works with _utmb to calculate when you close your browser | When you close your browser
_utmz | This tells us how you reached the website (for example from another website or a search engine) | 6 months
downloads & media files
Any downloadable documents, files or media made available on the website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available, users are advised to verify their authenticity using third party antivirus software or similar applications.
social media usage
While we may have official profiles on social media platforms, users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms, except via secure direct or private messages. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where the website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the Resources section below.
transmission of data overseas
We will not transfer your Personal Data to a country outside the European Economic Area without your prior consent and without first having assessed the adequacy of protection for individual rights in respect of personal data available in that country.
how can i access my personal information?
You have certain rights as a Data Subject under GDPR to request details and in certain circumstances a copy of the personal data which we hold about you. If you would like a copy, please write to us at the address below and mark your envelope “Personal information request”. Should you discover any inaccuracies in such personal data, please notify us as soon as possible at the same address. We will then correct our records and notify any third parties to whom such personal data may have been supplied.
If you have any queries in relation to the above please do not hesitate to contact:-
Venger's Decks Ltd
90D Seres Road, Glasgow, G76 7QF